FAQ
Shopping online with us @ ChinaFlowersShop.com assures you with high quality and value for money floral products. If you're not satisfied with our products, please contact us within 24 hours after the delivery, we will replace that with another one or make a refund to you.
Yes. Because credit card payment or Paypal payment will be redirected to 3rd parties secure payment page, you'll enter your payment information there and make your payment in the secure environment.
We understand and have done whatever possible to ensure that shopping with us online is perfectly safe. Your information will NOT be disclosed to any other 3rd parties (except those necessary details for delivery).
Just four steps to finish your order.
One : Select the flowers (cake, gifts) you would like to send, add to Cart and click Checkout.
Two: fill messenger do as the pages suggest.
Three : Confirmation the infomation you filled above. And then continue with payment menthod you choice.
Four : Click Pay for your order.
1.
Online Payment by Credit Card
Customer can select 2CO. Please use 2CO for your credit card payment if you do not have PayPal account.
2.
Paypal
More detail visit
Payment Methods.
Yes, We provide Same Day Delivery service to any location in China for orders placed before 3pm (Beijing time). If you would like to have the floral products delivered in the morning, we recommend that you place your order the day before. Please call our customer service hotline at (86) 20 3885 4022 if you have special request.
As a local China florist, we deliver to any locations in China. All prices on our website are in USD funds. We provide FREE DELIVERY throughout China. but if the recipient is in suburb, more US$ 5 ~ 20 will be needed as delivering fee.
This is only for your own benefits, if you signup & buy by simply entering your Email, it makes the order processing easy and save your steps to check out and track your orders.
When you first time shopping on our shop, our system will automatically create you a customer account using your signed up email address, every time you check out it will track your order into your account and updates your total order amount and times you ordered. When your total order amount reaches a certain value you'll get certain percent of discount, please read "About Discount" for more information. According to your order history you'll get other benefits as well.
If you are an experienced online shopper, you might know that without an email address it's not possible to shop online. It's just the matter of offering it earlier or later. But if you offer it earlier, that will benefit you and also saves your time.
Your email address is safe with as, we don't share your email address with a third party. Please read our Privacy Statement for More information.
When your order amount reaches $150 you will receive 10% discount.
When your order amount reaches $300 you will receive 12% discount.
When your order amount reaches $500 you will receive 15% discount.
When your order amount reaches $800 you will receive 20% discount.
You have choice to password protected or not to protect your account, you can see a password option in the check out page. If you password protect your account, system will save your personal information, you have choice to save your recipient information as well. Your information will be safely kept in our database and you can reach it when you check out or by logging in to
Customer Service / My Account page by entering your password. (Please click on
Customer Service to learn more about your account and other services).
How do I password protect my account?
When you check out you can see a password option in the top of the check out form. Otherwise if you want to set up password before check out or without checking out, you can click any of the password protected page buttons such us (My Account, My Orders, My Recipients, My Reminders) under Customer Service on the left navigation panel. It will shows you the set up password form, if you didn't set up your password yet.
How do I change my Customer Email?
Case1 - You are the person who currently sign up or logged in, and you want to use another email address as your Customer Email, in this case, please click on My Account on the left navigation panel under Customer Service. You can change your email and other details there.
Case2 - This is a family or public computer and you are not the person who currently signed up or logged in, in this case, please click Logout or Signout button on the left navigation panel under Customer Service, and then sign up with your own email address.
How do I change my password?
Please click on My Account on the left navigation panel under Customer Service. You can change your password and other details there.
What if I forgot my account password?
Simply click on the "Forgot Password" button beside the password box. In the popup forgot password window, click "Send" button. Our system uses encryption for passwords, System will reset you a new password and send it to your Customer Email box.
If you forgot your password ,and did not get enough help from the system, pls write to
service@chinaflowersshop.com , or call us at +8620 3885 4022 we can remove the password for you right away.
It is recommended that you notify us one day before the scheduled delivery date should you wish to change the delivery date / time. We will do our best to assist you on these requests. However, three days advance notice is required for such requests during festive periods such as the Valentine's Day and the Mother's Day.
In view of the instability of supply for special flowers such as Tulips, you are recommended to notify us such changes two days in advance of the delivery date so that we can make sure that the flowers to be delivered will be of the best quality.
You may use our online tracking tool (
Track Your Order http://www.chinaflowersshop.com/track.php)to keep track of the delivery status as well as details of your orders. Moreover, members of China Flowers Shop will be able to retrieve their purchase history in our online store.
Apart from the Online Tracking Tool we provide for you to trace your order status, our Customer Service Managers are always ready to help you.
Email:
info@ChinaFlowersShop.com Tel: (86) 20 3885 4022
Apart from special occasions like the Valentine's Day, Secretary's Day and Mother's Day, our prices are steady as in the market. However, special weather conditions in China as well as in countries from where we are importing our flowers (e.g. the Netherlands, China, USA...etc.) may affect our supplies and our product prices may be changed as a result.
To make sure that delivery can be fulfilled as scheduled, please provide telephone (preferably mobile phone) numbers of both the sender and the recipients.
Please do not specify P.O. boxes or Lot Number as the delivery address.
We will deliver our flower products as scheduled according to instructions provided by our customers. In case the recipient is not available in the location as instructed by the sender, we will contact the recipient and then the sender by phone to seek for instructions on redelivery.
Weather condition is the major factor affecting flower supplies. Some of the flowers in our online store may not be available throughout the year.
In case the main flower you have chosen are not available, our flower specialists will suggest to you alternative flowers. You may choose to switch to another flower type, change the delivery date or cancel the order.
Moreover, based on professional judgment of our flower specialists, we will be using alternative matching flowers without affecting the overall package of the bouquet if the original matching flowers are not available as a result of weather / seasonal changes. To minimize disturbance to our valued customers, we will only be confirming with you changes in main flowers but not in matching flowers.
Satisfaction Guarantee